REPAIR & WARRANTY

Warranty Terms & Policy

WARRANTY TERMS & POLICY

FOREWORD

With the purchase of BDS machine you have decided in favour of a quality product whose engineering and sturdiness have been de-signed to meet the high demands of day-to-day professional use. Read all the information contained here to familiarize yourself quickly with the machine and to be able to make full use of its functions. This machine will serve you for many years to come if you handle and treat it properly.
The BDS machines are highly recommended to be used only by skilled operators, operators with technical knowledge or operators with experience with drilling (or beveling) machine.

INSTRUCTIONS FOR USE

These operating instructions form an integral part of the BDS product and contains important information for the commissioning, safety, intended use and care of the machine. The operating instructions must be kept near the machine at all times. They must be read and observed by all persons entrusted with operation, troubleshooting and/or cleaning of the machine. Keep these operating instructions in a safe place and pass them on with the machine to any future owners.

LIABILITY DISCLAIMER

All technical information, data and instructions for commissioning, operation and care of the machine contained in these operating instructions represent the latest status at the time of printing.
The manufacturer assumes no liability for damage or injury resulting from failure to observe the operating instructions, use for other than the intended purpose, unprofessional repairs, unauthorised modifications or use of non-approved spare parts and accessories, tools and lubricants.

FUNDAMENTAL SAFETY PRECAUTIONS

  • Do not use the machine in flammable or potentially explosive environments.
  • Persons who due to their physical, mental or motor response abilities are unable to operate the machine safely may only use the machine under supervision or instruction by a responsible person.
  • Persons with heart pacemakers or other medical implants must not use this machine.
  • Children must not be allowed to use the machine.
  • Inspect the machine for visible signs of damage before use.
  • Do not use a visibly damaged machine.
  • Before beginning work, check the condition of the safety chain and the function of the switches on the machine.
  • Repairs to the mains cable may only be carried out by a qualified electrician.
  • Repairs to the machine may only be carried out by an authorised workshop or by the works after sales service. Unqualified repairs can lead to considerable danger for the user.
  • Repairs to the machine during the warranty period may only be carried out by a service centre authorised by the manufacturer, as otherwise the warranty will be voided.
  • Defective parts may only be replaced with original spare parts.
  • Only these parts guarantee that the safety requirements are satisfied.
  • Do not leave the machine unsupervised during operation.
  • Store the machine in a dry, temperate location out of the reach of children.
  • Make sure that your work area is sufficiently lit (>300 Lux).
  • Do not use low power machines for heavy working.
  • Make sure that your workplace is clean.
  • Keep the machine clean, dry and free of oil and grease.
  • Follow the instructions on lubricating and cooling the tool.

WHAT IS NOT COVERED IN THE WARRANTY

Commonly, our tools are used on job sites in the most demanding applications and environments. Under these conditions and over time, the product may experience normal wear and tear and require service. While normal wear & tear is not considered a “defect” and is not covered.

  • Defect in armature due to excessive load while drilling.
  • Defect in field coil due to excessive load while drilling.
  • Defect caused due to machines used without EARTHING connection.
  • Defect caused due to machines used on the same work piece where welding machines are connected.
  • Defect caused due to improper handling of machine.
  • Defect caused due to contact of motor with water.
  • Defects caused due to non-technical operator.
  • Defect caused due to unskilled operator.
  • Carbon brushes are consumable items and are not covered under warranty.
  • Annular cutters and inserts are consumable items and are not covered under warranty.

Warranty Claim Form

End User CustomerDealer / Distributor

Step 1 : Personal data

First Name*
Surname*
Company Name*
Address*
Country*
Post Code*
Tel-Number*
Mobile Number
Email Address*

Step 2 : Machine Details

Model Number*
Machine Serial number*
Name of dealer machine purchased from
Date Purchased*
Invoice Number*

Step 3 : Issue

Describe the issue with the machine

Step 4 : Operation Details

Annular cutter used

HSS Standard

HSS Cobalt 8%

HSS Vario PLUS

Carbide Standard

Carbide PLUS

Carbide Rail

Diameter of annular cutter in mm
Cutting length of annular cutter in mm

30 mm

55 mm

75 mm

110 mm

Type of coolant used
Material drilled

Step 5 : Spare Parts Required

If you already know the spare part number or spare part name.

Sr. Nr. Part number Part name Quantity

Step 6 : Upload

1. Photo of complete machine*


2. Photo of magnet showing machine serial number?


3. Photo of defective spare parts*


4. End user invoice to check the date of sales*


Step 7 : Confirm

Please Note : These warranty claims do not include any damage that is attributed to improper applications such as, non compliance with operating manual, overload, incorrect power supply, incorrect type of current, incorrect accessories/tools, improper handling, dumping or impact. The warranty claim does not cover the wear due to normal operation but extending the maximum capacity of the machine specifications.

I agree that BDS Maschinen GmbH may save, process and use my data communicated here for the purpose of providing the information requested here and my further support. I can object to the processing and use of my data at any time to BDS Maschinen GmbH, Mönchengladbach., [email protected].
We/ I have read the warranty policy carefully. We/I hereby confirm that all the information provided by us in this form are correct and genuine.

Warranty Extension

WARRANTY EXTENSION

Our products come with the promise of quality, and it is precisely for this reason that we offer you a free additional service: an extension of your power tool warranty to 1 years. With an extra charge. Your only requirement is to register your power tools within 6 months of the date you buy it.

Please pay attention to following:

1. The extended warranty is tool-dependent; in other words, each tool you buy has to be registered separately.

2. The information required for registration is located on the tools name plate.

3. Please note the terms of warranty.